Emotional Intelligence (EQ) is the foundation for highly effective workplace relationships – a key component in building trust, influence, and engagement. Emotionally intelligent leaders create higher productivity, better customer service, greater sales, and longer retention.

While most managers and leaders have a high level of expertise on the technical side of their work, few have substantial training in the human side of the job. In an era of rapid change and complex organizations, it takes a robust set of people skills to drive performance.